Performance Space - PS | Ticketing Terms and Conditions

PERFORMANCE SPACE TICKETING TERMS AND CONDITIONS

Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not complete your purchase unless you agree with these Terms and Conditions.

COVID-19 SPECIAL TERMS

Performance Space continues to have special Terms and Conditions in light of the COVID-19 pandemic. These special terms are set out below and operate to supplement the Terms and Conditions. If there is any inconsistency between the special terms and the other Terms and Conditions, the special terms apply to the extent of the inconsistency. All other Terms and Conditions continue in full force and effect.

Please do not visit if you have experienced cold or flu like symptoms in the past 7 days, are isolating as a close contact of a positive COVID-19 case or are awaiting the results of a COVID-19 test. Stay home and take care.

Performance Space will adhere to the following COVID-Safe measures:

Masks

Masks are strongly recommended to be worn in all public spaces within the precinct, and are required to be worn at all times within seated theatre settings. We strongly encourage that masks continue to be worn at our outdoor venues. Please bring your own mask.

Capacities

All ticketed events in theatres are sold to 100% capacity. Patrons may not be socially distanced from other audience members within the theatre. Please note that this capacity condition is set by the NSW State Government and may change.

You must communicate these requirements to members of your booking party. We ask that you and each member of your booking party make a reasonable assessment of your health status before attending the Venue or the event.

TICKET EXCHANGES OR REFUNDS INFORMATION

All ticket exchange or refund requests must be made by the ticketholder (whose email is attached to the order) in written format via  admin@performancespace.com.au. Medical documentation may be requested.
Any tickets purchased are subject to a non-refundable booking fee of $4.40 (incl. 10% GST – 40c).
All exchanges are subject to ticket availability. Tickets cannot be exchanged for sold out productions.
Ticket exchanges and/or ticket name changes can be made up 11am the day of the event at the request of the ticketholder whose email is attached to the order.
Tickets may be exchanged for a different performance date of the same production or for the digital stream if available. For exchanges to tickets of higher value than the original price paid, Box Office will facilitate a refund for the original ticket price and repurchase of new tickets at their value.
In the event that audience capacity is reduced and a ticket you have booked is no longer available, Performance Space reserves the right to refund tickets based on time of booking.
Performance Space is not liable for auxiliary expenses (eg. cost of travel, accommodation) incurred by you in relation to attending a Performance Space event, including if the event is cancelled or rescheduled unless required by law. You should consider refund policies of goods or service providers when making arrangements to attend Performance Space.
Performance Space is not responsible for refunding resold tickets, including those purchased from unauthorised resellers or the secondary ticket market.
Performance Space may present live events to both live and online audiences. If a ticket holder has bought a ticket to attend in person and is unwell with COVID-19 symptoms, Performance Space may offer tickets to be exchanged as an online audience member.
Exchanges or refunds offered to ticketholders who are unwell, may not be extended to other members of a group booking if they are not unwell.
Performance Space can accept donations for the value of your ticket (booking fee not included) in accordance with relevant laws, Performance Space may ask whether ticket holders are willing to forgo the exchange/refund and donate the price paid for the ticket.
Tickets for digital programming will not be offered a refund under COVID-19 policies if the performance is proceeding as advertised.

Refunds are only offered for specific and unusual circumstances and all tickets sold by  Performance Space  are issued subject to the Live Performance Australia Ticketing Code of Practice.

Refunds or exchanges will be offered for the following circumstances:

Performance Space cancels an event or reschedules it to a time more than 2 hours earlier or later than originally programmed and you cannot or do not wish to attend the rescheduled event.
Performance Space issues a ticket to you by mistake and cannot provide you with the event in question.
A ticket holder is required to self-isolate or quarantine (and the event falls within the isolation/quarantine period) due to:
– being a confirmed case of COVID-19; or
– having close contact with a confirmed case of COVID-19.
A ticket holder has been tested for COVID-19 and is awaiting test results (and the event falls within the period of awaiting test results).
If an event is originally offered only as a live experience and subsequently is offered as a live streamed performance. If you believe an event you have attended was not provided substantially as advertised, we will give reasonable consideration to your request for a refund. However, we reserve the right not to provide a refund.

Performance Space  reserves the right to deny exchanges or refunds based on the following circumstances:

A ticket holder did not enjoy the event, performance or venue, they arrived late or did not attend;
A ticket holder is refused or removed in accordance with the the Venue’s Liquor House Policy;
A ticket holder is refused entry or removed due to breach of these General Terms and Conditions; or
If, despite Performance Space’ reasonable diligence, the cause was outside our control;
A ticket holder is well and does not wish to attend an event due to fears of exposure to COVID19; or
A ticket holder is unwell and does not attend an event (other than due to COVID-19 illness or symptoms); or
A ticket holder is from a group at a higher risk of COVID-19; or
A ticket holder is denied entry into the event for reasons which were disclosed to the ticket holder in the ticket terms and conditions at the time of sale. For example, these reasons may include (but not be limited to) non-compliance with mandatory mask wearing or unwillingness to provide personal contact information when requested; or
A ticket holder attends the performance and subsequently leaves part way through due to feeling unwell.

If you believe you are entitled to a refund you should apply within five days after the event’s scheduled commencement. If you do not seek a refund within a reasonable timeframe Performance Space may not provide you with the requested refund, unless required by law. If you purchased your ticket from another authorised ticket seller, you should apply to them for your refund. Any refund payable will be made to the original purchaser, and when practicable to the original form of payment used to purchase the ticket.

General Terms and Conditions for Tickets and Attendance at Events

By acquiring a ticket for an event and/or seeking to attend an event, you agree to these General Terms and Conditions.

By purchasing a ticket on behalf of someone else, you undertake to inform them of these General Terms and Conditions and any other terms and conditions notified at the time of sale.

If another company is presenting the event, tickets and attendance may also be subject to the other presenter’s terms and conditions.

Refunds are only offered for specific and unusual circumstances and all tickets sold by  Performance Space  are issued subject to the Live Performance Australia Ticketing Code of Practice.

Without limitation to any other Terms and Conditions, you and your booking party may be refused entry or required to leave the Venue or event if you or they:

refuse to comply with any COVID-19 safety protocols or requirements notified to you by Performance Space or the Venue;
refuse to comply with any reasonable health and safety directions given by Venue or Performance Space staff;
refuse to provide contact tracing information to Performance Space or Venue;
are exhibiting symptoms of COVID-19, as notified to or as assessed by Venue or Performance Space staff. These include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell; or
are required to be in isolation as a result of COVID-19 diagnosis or have been directed to be in quarantine because of close contact with a person with COVID-19.

In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law)

Credit Card Purchases and Proof of Identity

You must be 18 years to purchase a ticket with a credit card. You can only buy tickets with your parent’s or another person’s credit card if: You have both permission to use the credit card and can bring it to the event if required or; You have permission to use the card and the card holder has completed credit card authorisation form – you will need to bring the form completed by the card holder to the event. All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event.

Companion cards

People who hold a valid Companion Card will be issued a complimentary ticket when they support a ticketholder with a disability or frailty. To reserve tickets please call Performance Space on +61 2 8571 9100, Wed-Sun 10am-5pm. You may be asked to present your Companion Card at the event. Please note other presenting companies may not always permit Companion Cards.

Concessions

Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and entry to the venue. Failure or refusal to provide valid proof of concession may result in non-admittance.

Other Terms and Conditions of Sale

We may impose other terms and conditions of sale in relation to specific events, in which case you will be notified of these at the time of sale, including on our website with the information relating to the specific event.

We may impose a maximum ticket limit to specific events. Unless otherwise specified, the maximum number specified applies to the event or season overall, not to each performance. Tickets purchased in excess of a ticket limit may be cancelled without notice.

Tickets to specific events at Performance Space may be subject to delayed delivery and may be issued at a nominated date closer to the event rather than at the time of purchase. This will be communicated to the ticket buyer at the point of sale. Tickets will not be issued early for the purposes of reselling.

If your order contains a Donation; All donations of $2 or more are fully tax-deductible. Acknowledgement of your gift and a tax receipt will be sent to you by email. Please allow up to 14 working days for processing of your receipt.

GST

Ticket prices are not inclusive of GST unless otherwise specified. The booking fee of $4.40 is inclusive of 10% GST – 40c.

Lost Tickets

It is your responsibility to keep your tickets safe. Replacement of lost, stolen or missing tickets may be permitted at our sole discretion and fees may apply. We will not replace lost, stolen or missing tickets that have been resold.

Changes

While we endeavour to keep ticketholders informed, details may change sometimes with little or no notice. For example, artists or other participants may be added, withdrawn or substituted or the venue may change.

Despite any seat number on your ticket, we do not guarantee you any particular seat. If we need to allocate a different seat to you for operational reasons, including a change of venue, we will use reasonable endeavours to ensure it is in a location of comparable value to the seat number on your ticket.

We make every effort to ensure pricing is correct but we reserve any rights we may have to correct genuine errors.

@Performancespace