Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not complete your purchase unless you agree with these Terms and Conditions.
COVID-19 SPECIAL TERMS
Performance Space continues to have special Terms and Conditions in light of the COVID-19 pandemic. These special terms are set out below and operate to supplement the Terms and Conditions. If there is any inconsistency between the special terms and the other Terms and Conditions, the special terms apply to the extent of the inconsistency. All other Terms and Conditions continue in full force and effect.
The Venue is Carriageworks or any other venue that is holding a Performance Space event at this time.
1.1 In accordance with health guidelines, Performance Space will require payment transactions to be completed using contactless payment. Cash payments will not be accepted at any time.
2. What if a member of my party is sick or required to self-isolate?
2.1 You must not attend the event or the Venue if you:
a. are required to self-isolate or quarantine (and the event falls within the isolation/quarantine period) for any reason, including due to:
i. being a confirmed case of COVID-19; or
ii. having close contact with a confirmed case of COVID-19; or
iii. living in or having been in a high risk area within Australia; or
iv. having returned from overseas,
b. have COVID-19 symptoms, including fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell; or
c. have been tested for COVID-19 and are awaiting test results (and the event falls within the period of awaiting test results).
d. are living in a hotspot or area of concern that is not in the Venues LGA
2.2 You must communicate these requirements to members of your booking party. We ask that you and each member of your booking party make a reasonable assessment of your health status before attending the Venue or the event.
What is the Refund Policy during COVID-19?
3.1 We are offering additional flexibility through our refund policy at this time, given the uncertainties posed by COVID-19 and to encourage you and the members of your booking party to stay at home if you or they are unwell. You will be entitled to a remedy for an in venue ticket which may include a refund or exchange (including an exchange for the online version of your event if applicable) at Performance Space’s discretion:
a. All ticket exchange or refund requests must be made by the ticketholder (whose email is attached to the order) in written format firstname.lastname@example.org. Medical documentation may be requested.
b. Any tickets purchased are subject to a non-refundable booking fee of $4.40.
c. All exchanges are subject to ticket availability. Tickets cannot be exchanged for sold out productions.
d. Ticket exchanges and/or ticket name changes can be made up to 11am on the day of the performance at the request of the ticketholder whose email is attached to the order.
e. Tickets can be exchanged for a different performance date of the same production. For exchanges to tickets of higher value than the original price paid, you will be charged the difference in ticket price.
f. In the event that audience capacity is reduced and a ticket you have booked is no longer available, Performance Space and the Venue reserves the right to refund tickets based on time of booking.
g. Performance Space is not liable for auxiliary expenses (eg. cost of travel, accommodation) incurred by you in relation to attending an event, including if the event is cancelled or rescheduled unless required by law. You should consider refund policies of goods or service providers when making arrangements to attend the Venue.
h. Performance Space is not responsible for refunding resold tickets, including those purchased from unauthorised resellers or the secondary ticket market.
i. Performance Space is presenting live events to both live and online audiences. If a ticket holder has bought a ticket to attend in person and is unwell with COVID-19 symptoms, Performance Space may offer tickets to be exchanged as an online audience member.
j. Exchanges or refunds offered to ticketholders who are unwell, may not be extended to other members of a group booking if they are not unwell.
k. Performance Space can accept donations for the value of your ticket (booking fee not included) in accordance with relevant laws, Performance Space may ask whether ticket holders are willing to forgo the exchange/refund and donate the price paid for the ticket.
l. Tickets for digital programming will not be offered a refund under COVID-19 policies if the performance is proceeding as advertised.
Refunds are only offered for specific and unusual circumstances and all tickets sold by Performance Space are issued subject to the Live Performance Australia Ticketing Code of Practice.
Refunds or exchanges will be offered for the following circumstances:
Performance Space reserves the right to deny exchanges or refunds based on the following circumstances:
If you believe you are entitled to a refund you should apply within five days after the event’s scheduled commencement. If you do not seek a refund within a reasonable timeframe Carriageworks may not provide you with the requested refund, unless required by law. If you purchased your ticket from another authorised ticket seller, you should apply to them for your refund. Any refund payable will be made to the original purchaser, and when practicable to the original form of payment used to purchase the ticket.
4. What are the Procedures for Entry and Attendance?
4.1 Performance Space has changed its procedures for Venue collection for the time being. No physical tickets will be issued for any event. Tickets will be issued electronically via email and must be presented on your phone or other portable device to gain entry to an event. In order for you and your booking party to be admitted, you may be required to present the order confirmation number, photo identification and valid proof of any concession entitlement/s.
4.2 Performance Space supports the Federal Government’s recommendation regarding the use of the COVID safe App. We encourage you and your booking party to download and use the App when attending our events
4.3 All those attending the Venue must check in using the Service NSW COVID check in system, if you are unable to use the Service NSW system please inform Front of House staff for another check in option
4.4 You and each member of your booking party must comply with any COVID-19 safety protocols or requirements notified to you by the Performance Space and/or the Venue (including by way of signage at the Venue or by way of line markings on the floor).
You acknowledge that anyone not adhering to these requirements may be in breach of directions issued by the Chief Health Officer for which penalties may apply.
4.5 In line with NSW government advice, masks are mandatory within all indoor and outdoor venues for visitors aged 13 and over. Please bring your own mask.
4.6 Due to physical distancing requirements, tickets to events may, at the time of purchase, not be a reserved allocation. Performance Space or the Venue reserves the right at its sole discretion to allocate seats for you and the members of your booking party prior to or at the time you attend the event.
4.7 You acknowledge that the Venue or Performance Space may be required to collect contact tracing information from you and each member of your booking party when you and they attend the Venue. This includes the name, email address and phone number of each person who attends the Venue including children. You must communicate this requirement to each member of your booking party before they attend.
4.8 You agree to provide us with any information we are required to collect for contact tracing purposes. This may be at time of purchase, after purchase or in the Venue. The purpose of collecting this information is to assist any contact tracing in the event of an outbreak or potential exposure to someone with COVID-19 at the Venue. You acknowledge that we may disclose contact tracing information to health authorities or as otherwise required or authorised by law. You acknowledge that we may retain the information for 28 days (or a longer period as required by law), after which time it will be deleted or destroyed. While we hold the information, we will take all reasonable steps to keep your contact tracing information secure and free from unauthorised access or use.
4.9 Without limitation to any other Terms and Conditions, you and your booking party may be refused entry or required to leave the Venue or event if you or they:
a. refuse to comply with any COVID-19 safety protocols or requirements notified to you by Performance Space or the Venue;
b. refuse to comply with any reasonable health and safety directions given by Venue or Performance Space staff;
c. refuse to provide contact tracing information to Performance Space or Venue;
d. are exhibiting symptoms of COVID-19, as notified to or as assessed by Venue or Performance Space staff. These include: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose or loss of sense of smell; or
e. are required to be in isolation as a result of COVID-19 diagnosis or have been directed to be in quarantine because of close contact with a person with COVID-19.
In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law)